Administrative Support
Certificate
Program Start Date: Any term
Minimum Program Length: 2 terms day or evening
Note: Students required to take Transitional Studies courses or who elect to attend part-time will take longer to complete the designated program.
Program Description
Administrative Support students are trained in the principles of word
processing, spreadsheet, data base and presentation applications as they apply to the business industry today. Competencies include document creation and modification, report generation and integration of multiple documents. Other skills include business communications, general office procedures, customer service, professional development and accounting concepts.
Practical Experience
Students are given the opportunity to use up-to-date computer hardware
and software similar to that used in industry. Projects are assigned that simulate actual applications in today's offices, allowing students to develop integrated as well as individual software skills. Effective communication, team-building and problem-solving skills will be stressed.
Professional Opportunities
Administrative specialist, information specialist, software application specialist, receptionist, customer service representative, general office clerk
Unique Aspects
Students will complete 15 hours of work experience in a designated office environment.
Credits earned in this certificate may be applied to the Administrative Office Technology
in Applied Science degree.
EEDA Career Cluster
Business, Management & Administration
Course Requirements for Administrative Support
A. General Education Courses (followed by number of credit hours)
None
B. Major Courses (followed by number of credit hours)
ACC 111 Accounting Concepts* (3)
AOT 133 Professional Development* (3)
AOT 134 Business Communications* (3)
AOT 141 Office Procedures I* (3)
AOT 142 Advanced Office Procedures II* (3)
CPT 101 Introduction to Computers* (3)
CPT 179 Microcomputer Word Processing* (3)
CWE 131 Cooperative Work Experience III (1)
MKT 135 Customer Service Techniques* (3)
*Grade of "C" or better is required.
C. Electives and/or Other Additional Courses Required for Graduation
Minimum semester credit hours required for graduation: 25